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FAQ

Q: General Questions
Q: eoe Online Product Shopping Services
Q: eoe Online e-Print Services
Q: eoe Online Album Services
Q: Signing Up and Logging In
Q: Managing Your Account
Q: Contact for eoe Online
Q: Payment and delivery
Q: eoe Online Trading Corner
Q: eoe Online Photo Gallery
Q: eoe Online Photo Competition
Q: eoe Online Photo Dedication
Q: eoe Online Members



What are the steps involved in paying for my product?
Our system will take you through the payment process step-by-step after you have confirmed the products you want to purchase by adding them to the shopping cart. The process is as follow:
  1. Confirm and check the products, the quantity and the total amount for your shopping at your shopping cart
  2. Once confirmed, click on the ‘Checkout’ button to start the payment process.
  3. Confirm your delivery details and click on the ‘Purchase’ button. If you want to delivery the product to another address/person, please specify in the form provided.
  4. You are now linked to the payment gateway page to enter your payment details.
  5. After your payment details are processed and approved, we will bring you to your Order Invoice page that outlines all the details of your order. An Order Invoice will also be emailed to you for your reference. 
  6. You have now completed your shopping at eoe Online!
What are the delivery prices?
Delivery charges for Malaysia and Singapore destinations please refer to link: http://www.eoe.com.my/en/shopping/localrate.jsp

Delivery charges for other international destinations please refer to link: http://www.eoe.com.my/en/shopping/internationalrate.jsp

How long do I have to wait to receive my products or prints?
Order processing and delivery time will be as below:
Klang Valley - 2 to 3 days
Other states in Peninsular Malaysia - 3 to 4 days
East Malaysia (Sarawak and Sabah) - 4 to 5 days
International destinations - 5 to 7 days

What are the payment options?
We accept credit card and debit card payments. More details below:
Credit card: Visa / Master
Debit card: Maybank2U

After I have placed my order and made my payment, am I able to track my order?
After you have placed an order, you can view your order details from ‘order history’ when you are logged in. The new order that you have just placed will be outlined in the ‘current order’ section. After eoe Online has processed and delivered your product or prints to you, the order will be outlined in the ‘completed order’ section.

Do I have a record of what I have purchased from eoe Online?
Yes, definitely! Just go to ‘order history’ after you have logged in and you will be able to view all your current and previous orders.

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